Return & Exchange

If something's wrong with your order

If an item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery or pickup at getintouch@home-homeland.com with your order number and clear photos of the issue — photos are required for any damage or defect claim, not optional, so we can actually see what happened rather than take a description alone. We'll make it right with a replacement, exchange, or refund of the affected item — whichever fits the situation, and we'll talk it through with you rather than requiring one fixed outcome.

48 hours is the window to report a problem, not necessarily to resolve it — once you've reached out in time, we'll work with you even if sorting out a replacement or refund takes a few more days. Claims reported after this window, or for damage that clearly happened after delivery (normal wear, accidental damage on your end), aren't covered.

Change of mind

We don't currently accept returns for a simple change of mind (wrong size, decided you don't want it after all) — every item is hand-picked and packed to order, in small quantities, so this isn't a stock-and-restock operation the way a large retailer's is. If you're unsure about something before ordering, ask us — we're happy to describe an item in more detail, share extra photos, or give you our honest opinion on whether it fits what you're looking for.

What's not eligible

Custom or made-to-order items, and perishable items (sweets, flowers), are final sale — unless they arrive damaged, defective, or incorrect, in which case the section above still applies.

How refunds work

Because payment is handled directly between you and us (Zelle or cash) rather than through a card processor, refunds are issued the same way — by Zelle to whichever email or phone number you paid from, or in cash — once we've confirmed the issue. There's no automatic refund through this website, since no payment is ever taken through it in the first place.

For a partial issue (e.g. one item in a multi-item order arrived damaged), the refund covers that item, not the whole order, unless the whole order is affected.

Exchanges

If we have a suitable replacement in stock, an exchange is usually the fastest resolution — we'll coordinate getting the original item back (if needed) and the replacement to you through whichever fulfillment method your original order used, at no extra delivery/shipping charge for our error.