Frequently Asked Questions

Do you take bulk or custom orders?

Yes. Several products have bulk pricing built in (look for tiered pricing on the product page). Per-order quantity is capped at Infinity for the plain "Add to Cart" flow specifically to keep things fair during festival rushes, but that doesn't apply to bulk tiers, and if you need more than what's offered, contact us directly — we regularly work with bigger orders for weddings, events, and return gifts.

What payment methods do you accept?

Zelle (to getintouch@home-homeland.com) for delivery/shipping orders, or Zelle/cash for pickup orders. Nothing is charged through this website — submitting an order sends us your request, we confirm details and the final total with you directly, and payment happens at that point.

What are my delivery options?

Local delivery, pickup, or shipping — you choose when you place your order. Local delivery is a flat $8 fee within our closest zip codes (23059, 23060, 23233), or $15 a bit farther out (23238, 23228, 23229, 23294, 23005, 23146) — roughly a 10-mile radius total. Outside that area, local delivery isn't offered; you'd choose shipping or pickup instead. Shipping cost depends on order weight or size. Exact delivery/pickup timing is confirmed with you directly after you submit an order, since it depends on what you've ordered.

What's your return/exchange policy?

If something arrives damaged or isn't what you ordered, contact us within 48 hours of delivery or pickup and we'll make it right with a replacement, exchange, or refund. Custom/made-to-order and perishable items are final sale unless they arrive damaged or incorrect. Full details on the Return & Exchange Policy page.

How do I check on an existing order?

Use the order status page with your order number and the email you ordered with, or just reply to your confirmation email — either reaches us.